Privacy Policy

Effective Date: September 16, 2026

Supportive Connections LLC (“Supportive Connections,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, protect, and disclose information when you visit our website, submit an inquiry, request services, or otherwise communicate with us through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Preferred method of contact

• Information submitted through contact or inquiry forms

• Information regarding services you are interested in

• Regional Center information that you voluntarily provide

• Information related to the Self-Determination Program (SDP)

• Other information you choose to provide when contacting us

Because Supportive Connections LLC provides advocacy, Independent Facilitation, Person-Centered Planning, Personal Assistance, Independent Living Services, Supported Living Services, and assistance with programs such as SSI, IHSS, Medi-Cal, and CalFresh, individuals may voluntarily provide additional personal or sensitive information when requesting services.

We encourage website visitors not to submit unnecessary confidential, medical, financial, Social Security, or other highly sensitive information through general website contact forms.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, or our website hosting provider. This information may include:

• IP address

• Browser and device information

• Pages visited

• Date and time of visits

• Referring website or source

• General website usage and interaction information

This information may be used to operate, maintain, secure, and improve our website and understand how visitors interact with it.

3. How We Use Your Information

Supportive Connections LLC may use information collected through the website to:

• Respond to questions and inquiries

• Provide information about our services

• Determine how we may be able to assist you

• Schedule consultations or meetings

• Communicate with prospective and current clients

• Provide requested services and support

• Improve our website and services

• Maintain appropriate business records

• Protect the security and integrity of our website

• Comply with applicable legal and regulatory requirements

We will not use personal information submitted through our website for purposes unrelated to our services without an appropriate reason or authorization.

4. Confidentiality

We understand that individuals and families seeking our services may share private and sensitive information. Supportive Connections LLC takes reasonable steps to maintain the confidentiality of information entrusted to us and limits access to information based on legitimate business and service-related needs.

Information obtained after an individual becomes a client may also be governed by separate service agreements, confidentiality requirements, authorizations, and applicable federal or California privacy laws.

Submission of information through a general website form does not by itself establish a client-provider relationship.

5. Sharing of Personal Information

Supportive Connections LLC does not sell personal information.

We may share information when reasonably necessary with service providers that assist us in operating our website or business, such as website hosting, communications, scheduling, information technology, or other administrative service providers.

We may also disclose information when:

• You have authorized or requested the disclosure;

• It is necessary to provide a service you requested;

• We are required to do so by applicable law, court order, or other legal process; or

• It is reasonably necessary to protect the rights, safety, security, or property of Supportive Connections LLC, our clients, or others.

Information related to a client's services will not be shared with Regional Centers, Financial Management Services (FMS) providers, service providers, government agencies, or other parties solely because the individual contacted us through our website. Any service-related sharing will be handled according to applicable authorizations, agreements, and legal requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the visitor experience.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy practices.

Visitors may be able to control certain cookies through their browser settings or through cookie/privacy controls made available on our website.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Regional Centers, government agencies, community resources, social media platforms, or other organizations.

Supportive Connections LLC is not responsible for the privacy practices, security, or content of third-party websites. Visitors should review the privacy policies of any third-party website before providing personal information.

8. Data Security

Supportive Connections LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic communication, or internet-based transmission can be guaranteed to be completely secure. Visitors should use caution when transmitting sensitive information electronically.

9. Data Retention

We may retain information collected through our website for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, comply with applicable legal obligations, resolve disputes, and protect our legitimate business interests.

Client records may be subject to separate record-retention requirements and policies.

10. Children's Privacy

Our services may support children and individuals with developmental disabilities; however, our website is intended primarily for parents, guardians, authorized representatives, self-advocates, and adults seeking information about our services.

We do not knowingly seek to collect personal information directly from children through general website forms without appropriate involvement or authorization from a parent, guardian, or other legally authorized representative.

If you believe a child has submitted personal information to us through our website without appropriate authorization, please contact us.

11. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws. Depending on the law and circumstances, these rights may include the ability to request information regarding personal information collected about them, request correction or deletion of certain information, or obtain additional information regarding how their personal information is used or disclosed.

Not all privacy rights or requirements apply to every business or every type of information. Supportive Connections LLC will respond to applicable privacy requests as required by law.

We do not discriminate against individuals for exercising privacy rights provided by applicable law.

12. Communications

If you provide your telephone number or email address, we may use that information to respond to your inquiry and communicate with you regarding requested services.

Providing contact information through our website does not authorize Supportive Connections LLC to send unrelated marketing communications where additional consent is required by law.

13. Changes to This Privacy Policy

Supportive Connections LLC may update this Privacy Policy periodically to reflect changes in our website, services, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.